1Purpose & Zero-Tolerance Standard
TaskNera is committed to conducting business with integrity, transparency, and accountability. This policy provides a direct, retaliation-free channel for clients, job candidates, deployed workforce personnel, and partners to voice grievances regarding service quality, discrimination, harassment, privacy, or ethical misconduct.
2Escalation & Resolution Process
1
Filing a Report
Submit your concern to grievance@tasknera.com including relevant documentation, dates, and party details.
2
Acknowledgment Within 24 Hours
Our Grievance Officer logs the issue, issues a tracking reference, and initiates confidential fact-finding.
3
Investigation & Resolution
An impartial inquiry is completed within 5–7 business days, followed by formal corrective action and notification.
3Designated Grievance Officer
Office of the Grievance Officer
TaskNera Global Operations
Address: Dilshad Colony, Dilshad Garden, Delhi - 110095, India